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If you feel threatened

Tell someone whom you trust about the situation and ask them to help you to find information.

Call 900 120 120 or go to the municipal social services or the police so that they can take preventive action to make sure that the situation does not get worse.

Make a note of the threats and assaults without your aggressor knowing about it. Give details of the facts, dates, places and witnesses, from start to finish.


Make preparations in case the situation gets worse

Tell someone whom you trust about what is happening, prepare an escape plan with them, and create an emergency password.

Always keep your essentials at hand: phone, keys, money, your documentation and, if you have any, your children. Make copies if need be.

If you have dependent children, create a password to let them know that they have to get out of the house and learn how to call 112 in an emergency, if they need to.


If you find yourself in a violent situation

Try to call 900 120 120 or use the password with the person you trust.

If you can, lock yourself in a room and call from there. If you don’t make it in time or weren’t able to get your phone, make a loud noise so that someone outside hears you and calls for help for you.

The best room is the one closest to the door because it is easier to get out. If you can’t do that, it will be easier for neighbours to hear you from a window or interior patio.

Stay away from the kitchen and other rooms where there may be dangerous objects.

If you were unable to escape, protect your most vulnerable parts: head, face and chest.

Make a sign for your children to get out of the house or lock themselves in a room.


After an attack

Get out as quickly as possible, regardless of whether your aggressor has left, since he may come back.

Find a safe place, tell your trusted person and call 900 120 120.

If you cannot get out of the house or get to a police station or medical centre, call 900 120 120.

If you have injuries, go to a hospital, explain why and ask for an injury report as evidence to use in any legal action you may decide to take.

Until the police arrive, do not touch anything in the place where the attack occurred or yourself, and keep all evidence: broken objects, torn clothes, marks and wounds, etc.

Find the witnesses to the events, if there were any.


Leaving home

If you live with an aggressor and are thinking about leaving, never talk to him or people from his circle about it.

Always know where your documentation and children, if you have any, are (identification documents, legal papers, documents relating to the house, health, banks, schools, etc).

Always know where your phone, house keys and car keys (if you have one) are.

Keep the person whom you trust informed.

Keep a professional of the public network (social services, etc.) informed.

Prepare a bag of clothes and belongings (if possible, leave it at the home of someone you trust).

Keep your own money or bank account without your abuser’s knowledge.

If you have reported the abuse on previous occasions, take the related documents with you.

If you can, plan to leave when your aggressor is not at home.

Once you have left, change your phone number, stop frequenting the places where you usually go and change your routines. Stop using social media.

Disable the geolocation options on your phone and all other electronic devices.

If you have children with your aggressor, inform him that you have left home by registered fax (burofax).

Report him and ask for a protection order if you feel that you are in danger.


Get information from the Crime Victim Support Office (Oficina d’Atenció a la Víctima del Delicte) or Victim Support Group (Grup d’Atenció a la Víctima).

Ask for specialist support from Victim Support Groups to report your aggressor.

At the police station and before filing your report, ask for a legal aid lawyer and, if you need one, a translation service.

Describe the events chronologically and in concrete terms, detailing where they took place and whether there were children present.

If you have evidence and witnesses, attach them to your report.

If you have a report from the social services, attach it to your report.

If continued aggressions have taken place in which the social services intervened, attach a list of their interventions in the report.

For physical or sexual assault, ask for a medical report for evidence purposes and attach it to your report. Identify the aggressor.

Request a protection order.

Before signing the report, check that the facts are correctly stated and ask for a copy. Ask for it to be translated if you need to.

If you ask for a protection order, you will have to appear before the judge within the next 72 hours and she will pass a valid ruling until the final judgment is handed down. During the hearing, the court must have a protection room to prevent the aggressor from coming into contact with you. A protection order allows the judge to take precautionary criminal and civil measures and to instigate social care measures, such as restraint, restricting communication or the custody of children.


If you are no longer in a relationship with your aggressor or are no longer living with him

Never meet him on your own: isolation is a risk factor.

Where possible, do not give out your new details (address, phone number, workplace, etc).

Get advice from professionals from the public network and be on your guard.

If you have young children, explain the situation to their school and tell them who can pick the children up.

If he has visits with your children, put somebody you trust in charge of the arrangements or use a meeting point service. Under no circumstances should you go alone.


If legal protection measures have been issued

If he breaches the protection order, call 900 120 120 or go to the police station.

If you live in the same flat, change the locks and never let the aggressor in under any circumstances.

Try to create a network of people around you who can warn you and alert 900 120 120 if they see him near your surroundings: your neighbourhood, workplace, school, etc.

Always carry a copy of the protection order with you.

Avoid any contact with the aggressor. Repentance is just another phase in the cycle of violence. Do not give in to pressure and never feel guilty: the only person to blame is the aggressor.

If the aggressor breaches the protection order, he will be breaking the law, even if you allow him to come near you.


For sexual assault

Go to a safe place as fast as you can, far away from the aggressor.

Do not feel guilty or judge your behaviour; your aggressor is entirely to blame.

Contact someone you trust immediately who can help and be with you.

Keep the evidence of the assault: do not wash, do not shower, do not bathe, do not brush your teeth or gargle, do not change clothes, do not eat or drink and, if possible, do not pee or poo, as this could alter evidence that can be used to identify and arrest him.

Get to the emergency department of the nearest hospital as soon as you can.

If you are a minor or very young, you may want to ask a trusted adult for their help.

Report it.


For digital violence

Do not feel guilty or judge your behaviour; your aggressor is entirely to blame.

Do not destroy the evidence of the bullying: conversations, e-mails, photos, etc. You may want to delete it all because you feel guilty and don’t want to be found out, or to forget about what is happening. It is important to keep this evidence because the police can use it to find the bully and prove the crime.

Ask an adult for help. Although you may feel guilty or ashamed, remember that the only person who can help you out of this situation is a trusted adult.

Take legal action. Report it. Work with your parents or a trusted adult when you report it. This is important if you want to put a stop to the bullying.

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